Adult clubs Chesterfield

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Outlined below are our principal policies and commitments to ensure complete transparency and ability. Club Objectives Chesterfield Football Club aims to be a source of civic pride in the town of Chesterfield by: — Playing professional football at the highest level possible.

Customer Service Customers are encouraged in the first instance to take up their query, complaint or concern with the relevant department of the club. Under the new ADR system, supporters can refer any complaints straight from club to IFO stage, removing the requirement for a formal governing body stage. The Club will have no further liability whatsoever, including but not limited to any indirect or consequential loss or damage, such as but not limited to loss of enjoyment or travel costs.

Any person in possession of such items will be refused entry to the Ground.

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The Club may impose a ban for one or more Matches. Conviction may result in a Banning Order being made. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground. The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden.

Nobody entering the Ground shall be permitted to climb any structures within the Ground. These Laws must be observed and smoking will not be permitted within particular marked areas of the Ground where it is prohibited. Copyright, database rights and any other intellectual property rights in any unauthorised recording or transmission is ased by way of present asment of future rights to the Club and The National League. Any tickets that are transferred are transferred subject to these Ground Regulations.

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Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. Tickets remain the property of the Club at all times.

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Failure to comply with any instruction may lead to immediate ejection from the Ground. Entry into the Ground is confirmation that all persons have consented to such use of their image. If these images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such images, however, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.

Further, if such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf. Zero Tolerance Chesterfield Football club has adopted a zero tolerance policy regarding racism, violence, physical and verbal abuse at the Proact Stadium.

The board of directors are committed to ensuring the workplace is a safe and pleasant environment for staff and visitors alike. All visitors are expected to behave in a reasonable manner.

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Violent, racist or aggressive behaviour both physical and verbal will not be tolerated and action will be taken against any person acting in such a manner. Anyone experiencing foul or abusive language in these areas should report it to the nearest steward. No Smoking Policy The Technique stadium is a no smoking area. Smoking is only permitted on the perimeter of the Property.

Smoke — No Joke As a member Club participating in The National League we have been directed to take the strongest action available against anyone found in possession of a Flare, Smoke Bomb or any other such pyrotechnic article s. Due to their chemical make-up, a Flare, Smoke Bomb and all such pyrotechnic article s can be highly toxic for some people. This can lead to serious health consequences for those with pre-existing medical conditions and may in certain circumstances cause life threatening injury or concern.

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Some can explode and could endanger your players or club staff. Staff Conduct All staff whether full-time, part-time, or matchday staff have a duty to act as ambassadors for Chesterfield FC with a duty for supporter care and attention. If a supporter has a problem with any member of Chesterfield FC staff, the matter should be referred in accordance with the procedures outlined above.

The club does not allow discrimination against any individual or group on the basis of sex, sexual orientation, age, religion, race, nationality, ethnic origin, disability, nor does it permit harassment of individuals or other discriminatory behaviour whether physical or verbal and will work to ensure that such behaviour is met with appropriate disciplinary action whenever it occurs. If they are unable to do so they will refer the matter to the relevant person responsible. The club will work with the stewards to ensure that spectators act in a reasonable manner and will not tolerate racial or sexual comments towards players, staff or fellow supporters.

Staff will ensure that the provisions of the ground rules are complied with. We actively search for ways to improve facilities, merchandise and service in a continuing drive to make every visit to the Technique Stadium efficient and enjoyable for our supporters, whose loyalty is recognised and appreciated. Supporter Conduct The club wants supporters to be part of the passion at the Technique Stadium in a safe, secure and enjoyable environment.

The club is committed to preventing people from behaving in a manner likely to jeopardise the safety or enjoyment of others, and from bringing discredit to Chesterfield Football Club. Encroachment onto the playing area before, during or after a match without the permission of the club except for issues of public safety. Banning Order Definition A Banning Order means that any individual subject of such an Order will not be admitted into the stadium for any matchday or non-matchday event for the duration of the ban. It is at the discretion of the club that the name of anyone with a Banning Order against them will be published on the official Chesterfield FC website.

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Appeal Process Any individual subject to a Banning Order will have the right to appeal against the decision by making a written appeal within 14 days of the date of notification to the board of directors or their nominated representative. Where a Banning Order exceeds three years, the individual subject of the order can request the board or its nominated representative to review the terms of the order by making such an application in writing, where evidence of an exceptional change of circumstances must be shown in order for the review to be successful.

Safeguarding Children Policy — Matchday Chesterfield Football Club is committed to providing a safe environment for all supporters. It has come to our attention that a small of young children are entering the stadium unaccompanied by an adult for the duration of the match.

All children aged 12 and under attending a match at the Technique Stadium must be accompanied by a responsible adult for the duration of the game. This policy has been introduced to safeguard our younger fans in the event of an emergency on match day. Any children who become separated from family or friends should approach a uniformed steward who will take the appropriate action.

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If children enter the stadium unaccompanied, the club reserves the right to treat them in the same manner as older supporters, including ejecting them from the stadium if they are in breach of the ground regulations. Disabled Supporters The stadium has spaces in each of the stands for supporters in wheelchairs and their carers. This will only be given on production of eligibility from the department of work and pensions. The club offers a radio commentary on match days for our visual impaired supporters.

These can be picked up from the main reception for a small deposit. The club has a disabled coordinator who is always available to answer any questions or concerns our disabled supporters may have. The club is committed to keeping its supporters informed and publicises its position on major policy issues in the match day programme, local media and club website. The club gives the earliest possible notice through the match day programme, local media and club website of any change in its ticketing policy and the reason for the changes.

The club has a supporter liaison officer, Lesley Brentnall, who can be contacted by : LesleyBrentnall chesterfield-fc. Single matchday hospitality can be bought in the SBK Computers Spires Restaurant, which includes a three-course meal, stadium tour and padded seats right outside the lounge. Stewards are always on hand to help with any situation which may arise including crowd control and evacuation. There are St. John Ambulance personnel situated around the ground clearly visible to attend to any First Aid needs of our supporters. Stadium Car Parking The club operates a permit only car at the stadium however there are several free parking spaces for pedal cycles.

Cars are parked at owners risk and must be parked in marked bays and clearly display the parking permit. Pricing The club continues to strive for the wider access at matches by offering a broad range of ticket prices. The prices for league matches are announced prior to the start of the season. The club operates a scheme to pay for half season tickets during mid-season to accommodate additional interest promoted by the success of the team.

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Concessions The club sells tickets in three. Adults 21 and over. Concessions for 65 and over and year olds. Juveniles 16 and under. The club provides an area of the ground for the exclusive use of family groups and junior supporters known as the Family Stand. Children under 7 are admitted to this area of the ground at a reduced rate. Away Matches The allocation of away tickets is usually sufficient to accommodate all our travelling fans but season ticket holders then member card holders have priority when in limited supply for league and cup matches.

Cup Competitions The pricing policy is dependent upon the competition and status but is usually in accordance with our league fixtures. If a match is postponed before kick-off, ticket holders are entitled to free admission to the re-arranged game. If a match is abandoned before half time, spectators are entitled to half price admission to the re-arranged game. If a match is abandoned after half time, no refunds are available. Accommodating Away Supporters The club abides by Regulations governing the allocation of tickets to visiting clubs.

The club does not charge admission prices to supporters of a visiting club which are higher than those charged our own supporters for comparable accommodation. In particular, our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club. The away stand has facilities for 2, supporters.

A further 1, seats can be segregated for use by away supporters in the Karen Child Community East Stand. Tickets will be sent in advance to clubs for advance sales to alleviate queuing on the day subject to normal football league regulations. Merchandise The club undertakes research on the de and of new strips in conjunction with its manufacturers. The club offers refunds on merchandise, deemed to be defective, purchased in its official retail outlets in accordance with its legal obligations.

Merchandise returned for other reasons will receive a full refund if returned within 14 days of purchase, has a valid receipt, and is returned unused and in a re-saleable condition. In the event that a customer is unable to provide a receipt, the Club will exchange the item or provide a credit note to the current retail value. The club carries out its obligations under Regulations to prevent price fixing in relation to the sale of replica strip. Data Protection Chesterfield Football Club maintains the privacy and security of customer details held on record in accordance with the Data Protection Act Customers are given the option to opt out of receiving any correspondence from Chesterfield Football Club on all forms of data capture.

Community Activity Chesterfield Football Club continues to develop ways of supporting the local community through partnerships developed by the Chesterfield FC Community Trust, a registered Charity. In Septemberthe Community Trust opened its state-of-the-art community facilities adjacent to the East Stand at the Proact Stadium. Through partnership working, it will provide a wide range of activities and programmes in facilities such as a large Soft Play area for children, a multi-purpose sports and community room, meeting rooms, a fitness gym and healthy living resource for all ages, a hydrotherapy and swim analysis pool for rehabilitation and swimming development, a classroom resource centre for local education, a cafe and much more.

There will also be a Changing Places Accessible Toilet, providing facilities for people with disabilities and which will be the first in North Derbyshire. The Trust is increasingly becoming the catalyst for other community projects in Chesterfield and the surrounding area using football, sport and the Chesterfield FC brand. The club aims to actively integrate its community activities and as a result the Community Trust arranges player appearances, fundraising activities and co-ordinates all charitable donations. Customer Charter This is available from the ticket office, the Club Superstore and on the official website.

If the matter cannot be resolved verbally the issue should then be submitted in writing. Banning Orders Banning Orders will be issued for the following offences: Encroachment onto the playing area before, during or after a match without the permission of the club except for issues of public safety. Banning Order: Three years. Banning Order: Ten years. Discharge of a missile eg bottle, coin etc into the crowd or playing area at any time. Banning Order: Five years. Anyone found guilty of breaking such a Banning Order will have it extended to a Lifetime Ban.

It has come to our attention that a small of young children are entering the stadium unaccompanied by an adult for the duration of the match All children aged 12 and under attending a match at the Technique Stadium must be accompanied by a responsible adult for the duration of the game. Each of our concourse bars have a lowered serving point suitable for wheelchair access.

Adult clubs Chesterfield

email: [email protected] - phone:(814) 101-3314 x 1224

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